WFM Capacity Planner

Scheduling Settings

Configure the scheduling module and seed standard data.

Activity Codes
13 configured
Schedule Patterns
101 configured
PTO Governance
Daily PTO capacity & auto-approval rules

Timezone

Schedules are anchored to the company timezone. Each person can choose their own display timezone — shift times convert automatically without changing the underlying schedule.

Capacity Planning Integration

Scheduled productive hours feed into Staffing Coverage and available FTE calculations. Available Hours = Scheduled − PTO − LOA − Training − Meetings. Available FTE = Available Hours ÷ 40.