Capacity planning for back-office teams, simplified.
Replace spreadsheets with a modern workforce planning platform built for operations leaders, workforce managers, and support teams. Forecast workload, model staffing scenarios, track headcount, and plan with confidence — all in one place.
Trusted by operations and workforce teams
managing thousands of employees worldwide.
Why we're different
Built for workforce planning teams — not spreadsheets.
Most planning teams still rely on disconnected spreadsheets, manual updates, and static reports. WFM Capacity Planner gives operations leaders a faster, clearer, and more collaborative way to plan.
Designed for Back-office Operations
Built specifically for support teams, claims processing, fulfillment, shared services, and operational planning environments.
Real-time Staffing Visibility
Instantly understand staffing gaps, workload trends, productivity, and required FTE across every queue and team.
Scenario Modeling Without Complexity
Test hiring plans, workload changes, shrinkage assumptions, and productivity shifts in seconds.
One Centralized Planning System
Forecasting, headcount tracking, backlog management, and reporting — all connected in one platform.
Features
Everything your planning team needs.
A modern workforce planning platform designed to simplify forecasting, staffing, and operational decision-making.
Capacity Dashboards
Visualize staffing demand, productivity, backlog, occupancy, and staffing gaps in real time.
Scenario Modeling
Compare staffing plans, hiring timelines, productivity assumptions, and workload changes instantly.
Headcount Tracking
Track hires, attrition, LOAs, ramping employees, and staffing movements week over week.
Workforce Reporting
Generate leadership-ready dashboards, exports, and operational insights in seconds.
Solutions
Purpose-built for operational teams.
Customer Support Operations
Manage staffing, productivity, and service demand across support organizations.
Claims & Processing Teams
Forecast inventory, turnaround times, and staffing requirements accurately.
Shared Services
Centralize planning across finance, HR, payroll, and operational support teams.
Operations Leadership
Give leaders real-time visibility into staffing risk, workload trends, and capacity gaps.
How it works
Three steps. One seamless planning process.
Forecast
Import workload data, staffing drivers, and operational assumptions.
Plan
Build staffing models, compare scenarios, and align operational capacity.
Optimize
Track actuals, monitor staffing gaps, and continuously improve planning accuracy.
Social proof
Trusted by workforce planning teams that move fast.
"WFM Capacity Planner replaced dozens of disconnected spreadsheets and gave our operations team instant visibility into staffing and workload performance."
Pricing
Simple pricing for growing operations teams.
Choose the plan that fits your team. Upgrade or cancel anytime.
Starter
forever
Perfect for small planning teams getting started with capacity planning.
Growth
per user / month
Advanced scenario modeling, reporting, and headcount planning for scaling operations teams.
Enterprise
tailored to you
Custom workflows, integrations, advanced security, and enterprise support.
Get in touch
Tell us about your workforce planning challenges.
Whether you're managing staffing forecasts, backlog planning, productivity tracking, or operational reporting — we'd love to learn how your team plans today.
FAQ
Frequently asked questions.
Everything you need to know about the platform.